(215) 714-5828

Last Updated: October 19, 2026

At Lion King Network Group Inc, (“Lion King Network Group Inc,” “we,” “us,” or “our”), we are committed to delivering the services described in your agreement. This Refund & Cancellation Policy explains when refunds may be issued for services rendered and how to cancel your services.

1. Service Commitment

We stand behind the quality of our work. If you are dissatisfied with the services provided, we offer the following resolution process:

  • 24-Hour Full Refund: If work has not yet commenced on your account, you may request a full refund within 24 hours of your initial payment.
  • Complimentary Revision: If work has been completed but does not meet agreed-upon specifications, we offer one complimentary revision attempt within 7 days of delivery at no additional charge.

2. Refund Eligibility

Refunds are evaluated on a case-by-case basis under the following guidelines:

Eligible for Refund

  • Services purchased but not yet initiated (within 24 hours of payment)
  • Documented service failures where Apex did not deliver the agreed-upon scope of work
  • Duplicate or erroneous charges

Not Eligible for Refund

  • Change of mind or buyer’s remorse after services have been initiated
  • Services that have been fully delivered according to the agreed-upon scope
  • Dissatisfaction with results that are subject to external factors beyond our control (e.g., platform algorithm changes, market conditions, competitor activity)
  • Failure to provide required access, information, or cooperation necessary for service delivery

3. Resolution Process

Before requesting a refund, we ask that you engage our resolution process:

  • Step 1: Contact your dedicated specialist or email info@lionkingnetworkgroup.com with a detailed description of your concern.
  • Step 2: We will review your concern and respond within 48 business hours with a proposed resolution.
  • Step 3: A 7-day resolution period begins during which we will work to address your concern.
  • Step 4: If the issue remains unresolved after the 7-day resolution period, a refund request may be formally submitted for review.

4. How to Request a Refund

Refund requests must be submitted in writing to info@lionkingnetworkgroup.com and must include:

  • Your full name and business name
  • Date of purchase and transaction amount
  • A detailed explanation of the reason for the refund request
  • Any supporting documentation

5. Processing

Approved refunds are processed within 7 business days of approval. Refunds will be issued to the original payment method used for the transaction. Please allow additional time for your financial institution to process the refund.

6. Cancellation

You can cancel online at lionkingnetworkgroup.com/cancel, by email, or by phone. Online requests get an instant confirmation with a reference number.

Monthly plans have a 12-month initial term, unless your written proposal states a different term. After the initial term, your agreement continues month to month until you cancel.

You can cancel at any time by either of these methods:

Key cancellation terms:

  • Cancellation takes effect at the end of the current billing period
  • No further charges are made after that
  • No refunds are issued for partial billing periods
  • Any work completed up to the cancellation date remains delivered to you
  • Access to managed services and platforms will be transitioned back to you upon cancellation

Full term, cancellation, and payment authorization details are in Sections 7 and 8 of our Terms of Use.

7. Billing Hours & Contact

If you believe a charge is incorrect, please contact us first. We will investigate and promptly correct any verified error.

Our billing department operates Monday through Friday, 10:00 AM to 6:00 PM Eastern Time. For billing inquiries, refund requests, or cancellations:

Lion King Network Group Inc,
Phone: 1-215-714-5828
Email: info@lionkingnetworkgroup.com

8. Modifications

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be effective upon posting to this page. We encourage you to review this policy periodically.