Customer Care

Complaint Resolution Policy

If something went wrong, we want to hear about it and fix it. Here is exactly how we handle every complaint.

Our process

1. You tell us. Use this form, email info@lionkingnetworkgroup.com, call 1-215-714-5828, or write to Lion King Network Group Inc,
2. We log it and confirm. Every complaint gets a reference number. A manager acknowledges it within 1 business day.
3. We review the record. We look at your agreement, billing history, communications, and the work delivered on your account.
4. We respond in writing. You receive a written response with our findings and the resolution within 10 business days. If we need more time, we tell you why and when to expect an answer.
5. Escalation. If you’re not satisfied, reply to our response and ask for a review by company management. The managers of Lion King Network Group Inc,review escalated complaints personally.

What a resolution can include

Depending on what we find: correcting the work, a service credit, a refund under our Refund & Cancellation Policy, or cancelling your service. We never make a refund or credit conditional on removing or changing a review.

Your rights

Using this process doesn’t limit any other right you have. You can also contact the Better Business Bureau, the PA Attorney General’s Office, or the Federal Trade Commission. To cancel at any time, use our cancellation page. For billing questions, see Billing Support.